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Garantías

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100%”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”Montserrat|500||on|||||” text_text_color=”rgba(0,0,0,0.24)” text_font_size=”16px” text_line_height=”1.9em” text_orientation=”center” global_colors_info=”{}”]

NUESTRAS GARANTÍAS

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Para nosotros es importante poder ofrecer el mejor servicio antes, durante y después de tu compra. Es por esta razón que te damos diferentes opciones para la garantía de nuestros productos y cuentes con la mejor experiencia en la compra de tus lentes.

Te ofrecemos el mejor servicio durante toda tu compra con diferentes opciones para la garantía de nuestros productos y puedas tener una excelente experiencia con nosotros.

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Garantía Óptica

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10 días a contar de la fecha de entrega, presentando boleta original o copia de la misma.
Solo para reemplazo del cristal por una nueva dioptría, contra presentación de nota médica que indique cambio en la receta previa.
No incluye cambio de armazón.
Cambio por cristales de mayor valor debe pagar la diferencia.

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filter_contrast__hover_enabled=”100%” filter_invert__hover=”0%” filter_invert__hover_enabled=”0%” filter_sepia__hover=”0%” filter_sepia__hover_enabled=”0%” filter_opacity__hover=”100%” filter_opacity__hover_enabled=”100%” filter_blur__hover=”0px” filter_blur__hover_enabled=”0px” mix_blend_mode__hover=”normal” mix_blend_mode__hover_enabled=”normal” animation_style__hover=”none” animation_style__hover_enabled=”none” animation_repeat__hover=”once” animation_repeat__hover_enabled=”once” animation_direction__hover=”center” animation_direction__hover_enabled=”center” animation_duration__hover=”1000ms” animation_duration__hover_enabled=”1000ms” animation_delay__hover=”0ms” animation_delay__hover_enabled=”0ms” animation_intensity_slide__hover=”50%” animation_intensity_slide__hover_enabled=”50%” animation_intensity_zoom__hover=”50%” animation_intensity_zoom__hover_enabled=”50%” animation_intensity_flip__hover=”50%” animation_intensity_flip__hover_enabled=”50%” 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background_color_gradient_type__hover_enabled=”linear” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_direction_radial__hover=”center” background_color_gradient_direction_radial__hover_enabled=”center” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_overlays_image__hover=”off” background_color_gradient_overlays_image__hover_enabled=”off” parallax__hover=”off” parallax__hover_enabled=”off” parallax_method__hover=”on” parallax_method__hover_enabled=”on” background_size__hover=”cover” background_size__hover_enabled=”cover” background_position__hover=”center” background_position__hover_enabled=”center” background_repeat__hover=”no-repeat” background_repeat__hover_enabled=”no-repeat” 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Garantía Progresivos

(Multifocales)

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10 días a contar de la fecha de entrega, presentando boleta original o copia de la misma.
No incluye cambio de armazón.
Solo para cambio del cristal progresivo por adaptación. (Cambios posibles: un segundo armazón + dos pares de cristales monofocales).
Cambios por productos de mayor valor debe pagar la diferencia.

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Garantía Estética

(Válido solo por una vez)

7 días a contar de la fecha de entrega, presentando boleta original o copia de la misma.
Solo para anteojo de Sol.
Cambio por otro modelo de mayor valor debe pagar la diferencia.
No aplica a productos en liquidación. Verificable con boleta original o copia de la misma.
No aplica si el lente viene con detalles.

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Limpieza y ajuste GRATIS

Servicio para anteojos ópticos y de sol de OPTICA GAMA, y de la marca COLLECTION OFO.
NO se ajustan o limpian anteojos en mal estado (*)
NO incluye regalos: gamuza, quick spray ni estuche.

(*) Obligatorio hacer revisión previa de las condiciones del anteojo con cliente presente. Si la revisión así lo requiere, se ofrecerá al cliente enviar a evaluación en Taller Central.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” background_color=”rgba(0,168,236,0.98)” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Montserrat|600||on|||||” text_text_color=”#FFFFFF” text_font_size=”30px” text_line_height=”1.4em” text_orientation=”center” global_colors_info=”{}”]

IMPORTANTE

[/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”18px” text_line_height=”1.8em” background_layout=”dark” global_colors_info=”{}”]Considerar los siguientes términos en caso de producto defectuoso:
» 6 meses de garantía desde vencimiento de la Garantía Legal.
» Aplica sólo en caso de defecto de fabricación en cristales o armazón.
» Producto defectuoso debe ser evaluado por Área de Calidad.
» No incluye devolución de dinero.
» Garantía valida solo para cambio por cristales de mayor valor debe pagar la diferencia, por uno de menor valor no se devuelve el dinero.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Garantía Legal” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”rgba(0,168,236,0.98)” toggle_icon=”?||divi||400″ open_icon_color=”rgba(0,168,236,0.98)” _builder_version=”4.17.4″ _module_preset=”default” title_text_color=”#666666″ title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”30px” title_line_height=”1.4em” closed_title_font=”Montserrat|700|||||||” closed_title_font_size=”30px” closed_title_line_height=”1.4em” body_font=”Montserrat||||||||” body_font_size=”16px” body_line_height=”1.9em” text_orientation=”left” global_colors_info=”{}” closed_toggle_background_color__hover_enabled=”on|desktop” closed_toggle_background_color__hover=”RGBA(255,255,255,0)”]

Procede en los casos de fallas o deficiencias, señalados en el artículo 20 de la Ley N° 19.496:

a) Productos que no cumplen con las normas obligatorias de seguridad.
b) Producto no apto para su uso por deficiencias de fabricación, elaboración, en sus materiales, partes, piezas, elementos, sustancias, estructura, calidad o condiciones sanitarias.
c) Productos reparados con deficiencias permanentes.
d) Falta de correspondencia entre el material del producto y sus especificaciones.
e) Producto que tenga defectos o vicios ocultos que imposibiliten el uso a que habitualmente se destine.

El consumidor tiene un derecho de opción, para requerir a libre elección de éste, ante cualquiera de las situaciones anteriores:
» La devolución del precio pagado, previa restitución del producto
» La reposición del producto por uno idéntico o de similares características, previa restitución del producto.
» La reparación del producto de manera gratuita.

El consumidor dispone del plazo de tres (03) meses desde la fecha de recepción del producto, para productos no perecibles y para productos perecibles será la fecha indicada en el envase o en su defecto, siete (07) días para solicitarla.

La falla o defecto no puede deberse a causas que sean imputables al consumidor. Para verificar que se cumplen las condiciones establecidas en la Ley N° 19.496 para hacer efectiva la garantía, el producto deberá ser ingresado al Servicio Técnico de Óptica Gama el que emitirá un diagnóstico dentro de un plazo razonable.

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(Válido solo por una vez)

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